Provides 30 days free trial account.Your personal hard drive on the Internet. Whether you are managing files for yourself or your business, Xdrive enables you to store, access, share, and backup your files anytime, anywhere.
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Date Submitted :
2006-08-14
Overall Rating :
(1 out of 5)
Verdict :
Stay away from this company at all costs
I signed up on the promise that I could 'cancel at any time' by contacting customer service. After discovering that the service was not worth having I tried to cancel. Email after email was ignored. Their forums are full of people complaining about charges applied to cancelled accounts, refusal to cancel accounts, lousy support crappy non functioning software.
Do yourself a favour and avoid at all costs.
Submitted By :
dave
Date Submitted :
2006-11-24
Overall Rating :
(1 out of 5)
Verdict :
Stay away from Xdrive
Same comments as previous review.
Impossible to cancel account. I've tried now for a year.
Do a google search on cancel Xdrive account and you'll see that there even blogs dedicated to this issue.
Submitted By :
Gunnar
Date Submitted :
2007-01-29
Overall Rating :
(5 out of 5)
Verdict :
Slow Upload Speed
It appears that the 5 gig online storage capacity that AOL offers through XDRIVE is reasonable but they don't offer upload file speeds that are practical (way too slow). I had a 105 megabyte file that I attempted to upload. It was uploading at a speed of about 75KBPS and indicated it would take 25 minutes to complete. I have a highspeed broadband internet service! I guess AOL hasn't learned a thing since losing most of their customers to broadband companies. Wakeup AOL! It's not just about online storage capacity, it's all about speed! I deem their online storage service useless!
Note to this rating service: You might want to add the menu selections "Extremely Slow" and "Useless". If you had, I would have selected "Useless" for XDRIVE.
Submitted By :
Ironsidesusa1946
Date Submitted :
2006-12-20
Overall Rating :
(1 out of 5)
Verdict :
What a waste of my time!!
I used XDrive free for a few days then paid $99.50 for a “Premium Account” only to find that I was totally unable to access or use the product/service. Support is hard to find but I did get into a LONG series of emails (see just a snippet below) and calls, none of which ever solved my problem. Tech Support basically just gave up on me (after 6 weeks of back and forth) after bouncing between them and Billing Support. This product can REALLY WASTE YOUR TIME!!
________
From: Wandal Winn [mailto:*@gci.net]
Sent: Wednesday, December 20, 2006 8:55 AM
To: Winn, Wandal
Subject: xdrive
I must really be dense, Matt. I'm pretty PC savvy but, in spite of all your good work with me, I still have not been able to access my accounts. Let's forget the free one (name: *@aol.com) for now; I can deal with that later but I still need help with my paid account (name: *@gci.net). I can not gain access using the password I thought I used to set up the account (pswd: *) and I can not change my password either.
In your instructions below I do not know what "Captcha" is. When I go to the initial login screen, I enter *@gci.net as my screen name, then click on "forgot your password?". That takes me to a screen where I enter my screen name again and clear security by typing in an ASCII sequence from a graphic. Then I get indication that something has been sent to my email address (which should be *@gci.net) but I do not get an email.
Help! Can you just reassign me a new password to my *@gci.net account and email me what it is? If not, I may need a slow step by step or a phone call.
Thanks again, Matt.
Wandal
From: Matt K. Olson
Sent: Tuesday, December 05, 2006
Subject: Re: F/U Re: Ticket Tracker #*
Hello Wandal,
The issue is that since you do have two accounts, one with the username *@gci.net and the second with an AOL/AIM screen name (*@aol.com). When you signed up for a Free 5GB account part of the sign up process required that you create a screen name if you did not already have one. So, that screen name is *@aol.com and when you do the password reset option for * screen name, leaving off the domain name (@aol.com) you'll get redirected to the AOL/AIM password reset section. It should be mentioned that only you and AOL Member Services staff can reset AOL/AIM passwords. For the *@gci.net, which is a Xdrive legacy username and has an Xdrive password associated with it, that password I can reset. Xdrive does not use Social Security numbers for verification of your account, so that again tells me that your resetting your AOL/AIM password. When performing the AOL/AIM password reset you enter your screen name, Captcha, Security Question, Contact Name, once your account information has been confirmed you'll be redirected to the AOL password reset page, where you will enter a new password. I don't believe that AOL sends you an email since you just selected you own new password.
So here's some helpful login tips. If you want to log into your Free 5GB account you have to use the *@aol.com and the password associated with it. If you want to log into your Paid 50GB account you have to use the *@gci.net and the password associated with it. Again as a reminder I can reset only your Xdrive Legacy username password.
Submitted By :
Wandal
Date Submitted :
2007-02-20
Overall Rating :
(1 out of 5)
Verdict :
Stay away...
Was always slow but since the AOL buyout, this is the most useless service I've had the displeasure of purchasing, and I even bought the most expensive option. Customer service is usless (when you call, all you can do is "cancel service" even though they promote 24/7 premium support on their site), tech support is online only, and not helpful at all, constant disconnects and server error messages, and more. Pitty, it used to be quite a deal for online storage and file sharing. Another AOL blunder! I'm ticked-off but trust me, go elsewhere, even if you have to walk the files to your client.
Submitted By :
Fred
Date Submitted :
2007-03-02
Overall Rating :
(1 out of 5)
Verdict :
XDrive Not Ready For Prime Time
XDrive looked promising and has some nice features such as managed connections. But the necessary AOL or AIM account was difficult to figure out -- most people would have given up. However, once that was up and running I had high expectations -- and actually signed up. However, the software proved buggy and the uploads did not complete. There were error messages without any corresponding documentation. Overall, not recommended at this time. AOL has the muscle to make XDrive work -- but not without better product management. Go somewhere else for now. Check back in a couple of quarters.
JM
Submitted By :
J. Morris
Date Submitted :
2007-03-27
Overall Rating :
(1 out of 5)
Verdict :
X drive
Im glad to have only wasted time with X drive. We actually considered this as a viable backup option.
This represents a complete failure for a company to understand what core users require in terms of service.Its frighteningly disingenuous to promote your product as a commercial backup utility when it cant even function as a beta product. AOL are hopeless and misguided to have brought this product to market.
Internet backup will happen but AOL simply dont have the expertise.
Submitted By :
Sam White
Date Submitted :
2007-04-24
Overall Rating :
(2 out of 5)
Verdict :
Bogus Billing
I canceled xdrive in the fall of 2006.
My account was just debited (April 2007) $99.50 by xdrive.
I called customer service they tell me they have canceled the
account and that I will be given a refund.
I am amazed that I have been billed for a service so long after I had canceled it.
Submitted By :
JackR
Date Submitted :
2007-08-24
Overall Rating :
(1 out of 5)
Verdict :
Canceled this three times, still billing and double billing, BILLING FRAUD.
I opened an XDrive account back in Feb of 06 on a "trial" where you had to put in your CC# first and they only billed you if you kept it past 30 days, or something similar.
I used it three weeks, found that I really did not need it and called to cancel it - it took forever on the phone but they canceled it. Before I hung up I confirmed it was canceled and I would not be billed, not once but twice.
In July 06, I return from 120 days of being overseas and I find they are charging me! I call and complain and it takes me well over an hour on the phone, escalating from the first guy to his supervisor, then to the next supervisor. They will only refund me a maximum of three months service ($30) because I "did not cancel on time".
"Bullsh!t," say I, "I have the conf number and it is XXXXXXXXXXXXX."
They reply, "We are sorry but that confirmation number is not recognized by our system thus it is invalid. However, we will do you a FAVOR and refund the last three months."
After 30 minutes of arguing, I end up settling for that.
Fast forward to this summer.
I return from another, much longer trip to someplace hot and sandy and what do I find when I'm going thru 12 months worth of mail?
07/02/2007 XDRIVE.COM 703-433-0141 CA
[REFERENCE XXXXXXXXXXXXXXXX] $9.95
"WTF?" say I.
So I call them on 5 July and go thru this loooong drawn out ordeal with two people who seem to have flunked ESL.
During the two hours on the phone and much talk on their ends about "let me set your expectations" and other CSR distractions such as "let me put you on hold so I can check and see what I can do to help you"...
I finally told the guy to never say that to me again because I'd be setting my own expectations - and my expectation is that they credit my account for the full balance for the entire time they have been charging me.
I escalated thru 4 people this time and got only 5 months of what was probably over a year of charges out of them and yet another confirmation that it was indeed and for certain, canceled.
Guess what shows on this months bill.
07/11/2007 TWX*Xdrive by AOL 0707 866-GOXDRIV NY
[REFERENCE XXXXXXXXXXXXXXXX] $9.95
07/11/2007 XDRIVE.COM 703-433-0141 CA
[REFERENCE XXXXXXXXXXXXXXXX] +$49.75
08/11/2007 TWX*Xdrive by AOL 0807 866-GOXDRIV NY
[REFERENCE XXXXXXXXXXXXXXXX] $9.95
Sure - they issued the refund alright.
But then the little bast*rds continued to bill me under a slightly different name with a different contact number.
So now instead of "XDRIVE.COM 703-433-0141 CA" it is "TWX*Xdrive by AOL 0807 866-GOXDRIV NY".
Finally I get my banks credit card department involved - which I probably should have in the beginning.
While we are on a three way call with someone at XDrive, I semi-politely explain to her that no only do I know they have an "F" rating with the BBB but I am going to complain to the states attorney generals office but also talk to my JAG office to see what they can do about getting AOL/XDrive put on the "banned/barred" list and also tell as many people as I can where ever I go.
I think I may have made the poor girl cry.
So sorry, but the is way past the point of polite.
It's even past the point where some people just could possibly be pissed enough to come and burn your shiny corporate headquarters down... theoretically... in a movie or something... maybe.
So they refund me another $120 on top of the $49.75 they refunded me last month as well as the $30 they refunded me last summer.
Yes. Thats right.
The AOL/XDrive CSR read back to me and confirmed it, not once, but TWICE that this was going to be the third time I've canceled this account and thus the third refund!
AOL/XDrive will try to screw with you to keep their money.
If you have to deal with them you need to get your bank and CC involved and you need to threaten legal action, (my brother in law is a lawyer and he is a nasty bloodsucking litigator, etc...) and I'm going to complain to every government official I can reach.... etc etc etc...
Cancel it and then double check your bills to be sure that it actually got canceled and THEN double check to see that they did not double bill you on some months like they did to me.
Good luck.
PS: Where in the h*ll are the good class action lawyers when you need them???
(1 out of 5)
(5 out of 5)
(2 out of 5)